Terms of Service

1. Acceptance of Terms

By creating an account, downloading, installing, or using the Aurelo desktop application and related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you (either an individual or the entity you represent) and WEB iMPRESSION, the legal business that operates Aurelo ("we," "us," or "our").

If you are entering into these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Description of Service

Aurelo provides AI-powered real-time translation services designed specifically for churches and religious organizations. Our Service includes:

• Desktop application for macOS and Windows
• Real-time audio translation in 60+ languages
• Live transcription subtitles and translated subtitles for congregation members
• Network streaming capabilities
• Cloud-based translation processing
• Usage analytics and reporting

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.

3. User Accounts and Registration

3.1 Account Creation

To use the Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Account Eligibility

You must be at least 18 years old to create an account. By creating an account, you represent and warrant that you meet this age requirement.

3.3 Account Security

You agree to:

• Notify us immediately of any unauthorized use of your account
• Use a strong, unique password
• Not share your account credentials with unauthorized people
• Not allow unauthorized people to access your account

We are not liable for any loss or damage arising from your failure to comply with these security obligations.

4. Subscription Plans and Payments

4.1 Free Plan and Free Trials

We offer a free tier that includes a set amount of translation time per month at no cost. No credit card is required. The free plan renews every month automatically.

Each individual may hold only one free account, and each organization, including a church or ministry, may hold only one free account. If we offer a free trial, each individual and each organization is eligible for only one free trial in total. These limits apply to an organization as a whole, including all of its locations, departments, staff, and volunteers acting on its behalf.

You may not create, use, or arrange for others to create additional accounts to obtain extra free usage or repeat a free trial. Using different email addresses, identities, devices, or locations, or deleting and recreating an account, does not reset or increase these allowances. We may deny or revoke free access or suspend or terminate accounts that violate these limits, as described in Section 13.2.

We reserve the right to modify, reduce, or discontinue the free usage allowance at any time and without prior notice. Changes to the free tier do not entitle users to any compensation or refund.

4.2 Paid Subscriptions

To access more hours, you may subscribe to one of our paid plans:

• Basic Plan: 10 hours of translation per month
• Pro Plan: 20 hours of translation per month
• Ultra Plan: 50 hours of translation per month
• Enterprise Plan: Custom usage limits

4.3 Billing

Subscription fees are billed monthly or annually in advance, depending on your selected billing cycle. All fees are non-refundable except as required by law or as explicitly stated in these Terms.

4.4 Payment Methods

You authorize us to charge your designated payment method for all fees. You agree to keep your payment information current and accurate.

4.5 Price Changes

We reserve the right to change our pricing at any time. Price changes will not affect your current subscription period but will apply upon renewal. We will provide at least 30 days' notice of any price increases.

4.6 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel your subscription at any time through your account settings.

5. Usage Limits and Fair Use

5.1 Translation Time

Each subscription plan includes a specific amount of translation time per month. Translation time is measured as the cumulative duration of active translation sessions.

5.2 Overage

If you exceed your plan's monthly translation time limit, the Service may be temporarily suspended until your next billing cycle, or you may upgrade to a higher plan.

5.3 Fair Use Policy

You agree to use the Service in accordance with our Fair Use Policy, which prohibits:

• Reselling or sublicensing the Service
• Using the Service for non-religious or commercial purposes without authorization
• Attempting to reverse engineer or extract translation models
• Using one account across multiple locations simultaneously without multi-location access included in your plan or our written authorization
• Using automated systems to abuse or circumvent usage limits
• Creating or using additional accounts to circumvent the free account or free trial limits in Section 4.1, whether manually or through automated systems

5.4 Multi-Location Use

Ultra and custom Enterprise plans include multi-location access. Authorized users on these plans may use one account for translation sessions at multiple locations, including at the same time, subject to their plan's translation hours and any other agreed usage limits. The multi-location feature provides one shared listener link and QR code so listeners can choose a location. Other plans may use one account across multiple locations simultaneously only with our written authorization.

6. Intellectual Property Rights

6.1 Our Intellectual Property

The Service, including all software, designs, text, graphics, logos, and other content, is owned by Aurelo and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service without our express written permission.

6.2 Your Content

You retain ownership of any audio content you process through our Service. By using the Service, you grant us a limited license to process, translate, and transmit your audio content solely for the purpose of providing the Service to you.

6.3 Translation Output

Translations generated by the Service are provided for your use. However, you acknowledge that translations are generated using AI technology and may contain errors or inaccuracies.

7. User Responsibilities and Prohibited Conduct

7.1 Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You are responsible for all content you process through the Service.

7.2 Prohibited Activities

You may not:

• Use the Service to transmit hate speech, harassment, or discriminatory content
• Violate any applicable laws or regulations
• Infringe upon the intellectual property rights of others
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the Service or servers
• Transmit viruses, malware, or other malicious code
• Scrape, crawl, or use automated tools to access the Service
• Use the Service to violate privacy rights of others

7.3 Compliance with Laws

You are responsible for complying with all applicable local, state, national, and international laws and regulations in your use of the Service, including data protection and privacy laws.

8. Privacy and Data Protection

8.1 Privacy Policy

Our collection and use of personal information is described in our Privacy Policy. By using the Service, you consent to our collection and use of information as described in the Privacy Policy.

8.2 Audio and Text Processing

Audio content processed through the Service is transmitted to our servers for translation. We do not store audio recordings beyond the duration necessary to provide the translation service. Transcription and translation text is processed solely to provide the Service and is not cached or retained for analysis or quality improvement.

8.3 Data Security

We implement reasonable security measures to protect your data, including hosting our infrastructure with Hetzner in EU-compliant data centers. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Service Availability and Support

9.1 Service Uptime

While we strive to provide reliable service, we do not guarantee that the Service will be uninterrupted or error-free. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

9.2 Technical Support

Technical support is provided via email for all paid plans. Response times vary by plan:

• Free Plan: Best-effort support
• Basic Plan: Email support within 48 hours
• Pro & Ultra Plans: Priority email support within 24 hours
• Enterprise Plan: Dedicated support with SLA guarantee

10. Affiliate Program

Aurelo may offer an affiliate or referral program that allows eligible users to refer new customers and earn internal Aurelo credit or other non-cash rewards.

Participation in the affiliate program is optional and is governed by separate Affiliate Terms, which are incorporated by reference for all affiliate-program matters. If there is any conflict between these Terms of Service and the Affiliate Terms, the Affiliate Terms will control with respect to the affiliate program.

We may approve, reject, suspend, limit, modify, or discontinue the affiliate program at any time. We may also reverse, cancel, or withhold affiliate rewards in cases of refunds, disputes, abuse, fraud, self-referrals, tracking errors, policy violations, or other invalid activity.

11. Limitation of Liability

Our total liability to you for all claims arising from or relating to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

11.1 No Warranty

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

11.2 Translation Accuracy

While we strive for high-quality translations, we do not guarantee the accuracy, completeness, or reliability of translations. You acknowledge that AI-generated translations may contain errors, and you should not rely on translations for critical or life-dependent decisions.

11.3 Third-Party Services

The Service integrates with third-party sub-processors for functions including AI translation, speech recognition, voice synthesis, payments, hosting, and notifications. A full list of sub-processors and the data they handle is published in our Privacy Policy — Sub-processors section. We are not responsible for the availability, accuracy, or performance of third-party services. Your use of the Service is also subject to each sub-processor's own terms and privacy policy.

12. Indemnification

You agree to indemnify, defend, and hold harmless Aurelo, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Content you process through the Service

13. Termination

13.1 Termination by You

You may terminate your account at any time by canceling your subscription through your account settings. Cancellation will take effect at the end of your current billing period.

13.2 Termination by Us

We may suspend or terminate your account immediately, without prior notice, if:

• You breach these Terms
• You engage in prohibited conduct
• Your payment method fails or your account becomes past due
• We are required to do so by law
• We discontinue the Service

13.3 Effect of Termination

Upon termination:

• Your right to use the Service will immediately cease
• We may delete your account data after 30 days
• You remain liable for any outstanding fees
• Sections of these Terms that by their nature should survive will continue to apply

14. Dispute Resolution

14.1 Informal Resolution

If you have a dispute with us, please contact us first at [email protected] to attempt to resolve the issue informally.

14.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Aurelo is registered, without regard to its conflict of law provisions.

14.3 Arbitration

Any dispute arising from these Terms or the Service shall be resolved through binding arbitration, except that either party may seek injunctive relief in court to prevent infringement of intellectual property rights.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on our website
• Updating the "Last Updated" date

Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any applicable Affiliate Terms, constitute the entire agreement between you and Aurelo regarding the Service.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

16.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.

16.5 Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including acts of God, war, terrorism, pandemics, or infrastructure failures.

17. Contact Information